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Limited Warranty

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Global warrants that all commercial products are free from defects in material and workmanship. Global will repair or replace, at Global’s option, as the sole remedy for any defect covered by the warranty.

Global makes no warranty that any of its products are suitable for any particular purpose and makes no other warranties, express or implied, other than those set out here. As codes and standards vary from one jurisdiction to another, references to compliance are solely for convenience and without any representation as to accuracy or suitability. Users must verify the suitability of such information or product for their specific application. In no event shall Global be liable in either tort or contract for any loss or direct, special, incidental, consequential or exemplary damages.

Effective January 1, 2025

Download Warranty Summary
OTG Product Type Components Warranty
For Original Purchaser		 Exceptions
General seating

use time for coverage: 8 hours/5 days per week, for users weighing up to 300 lbs.

 15 years
(metal frames, non-moving metal components)

Products with MVL prefix*:

5 years - upholstery, textiles, mesh, foam, pneumatic lifts, mechanisms (and other moving parts), casters, frames, plastic components

*including Lumi, Safari and Gennex

Products with OTG prefix:

2 years - upholstery, textiles, mesh, foam, pneumatic lifts, mechanisms (and other moving parts), casters, frames, plastic components, non-moving metal components
Heavy duty seating

use time for coverage: 8 hours/5 days per week users up to 350 lbs. or 400 lbs.

Note: Raven 400 (OTG10703B) is warranted for multiple shift application (24 hours a day/7 days a week)

 5 years
(metal frames, non-moving metal components)

Products with MVL prefix:

5 years - upholstery, textiles, mesh, foam, pneumatic lifts, mechanisms (and other moving parts), casters, frames, plastic components, non-moving metal components

Fabric or upholstery material on these products must exceed 100,000 double rubs for textile portion of the warranty to apply.

Products with OTG prefix:

2 years - upholstery, textiles, mesh, foam, pneumatic lifts, mechanisms (and other moving parts), casters, frames, plastic components, non-moving metal components
Lite-Lift folding chairs and tables

use time for coverage:
Lite-Lift chairs - 8 hours/5 days per week users up to 200 lbs.

 1 year

 
Metal files and storage
 15 years

 
Desking, tables and benching
 15 years

5 years - electrical devices, moving parts
Electric height adjustable bases
 5 years  
Non-electric height adjustable bases
 3 years  
Accessories
 3 years

2 years - electrical devices, moving parts
Panels and tackboards
 15 years

5 years - panel textiles

OTG’s limited warranty does not apply
(for any product category) to the following:

  • Nominal or normal amount of wear and tear that can occur over time
  • Failures which result from negligence, abuse, accident or misuse
  • Failure to apply, install or maintain products according to Global’s written instructions and warnings
  • Modifications, attachments or repair methods not approved by Global
  • Damage caused by a carrier in transit, or delivery/installation contractors
  • The matching of colors, grains or textures (wood, leather, etc.) of natural materials
  • Products exposed to extreme hot or cold temperatures or excessively dry or humid environments
  • Color fastness or the matching of color of textiles, dye lots of textile can vary
  • Damage by markings or staining; damage by sharp objects or imprinting from instruments
  • Damage to textiles or laminate and wood surfaces/edges from exposure to sunlight (including UV rays)
  • Products used for rental purposes
  • Purchased parts are warranted for one (1) year
  • Failure to follow specific cleaning and disinfecting instructions posted on www.officestogo.com

OTG’s warranty does not cover the costs of transportation or labor. Repair or replacement will be at Global’s discretion.

Textiles and Finishes

Please refer to our website at www.officestogo.com for detailed information on cleaning and disinfecting procedures. Improper usage of disinfecting/cleaning products may void the warranty. Global textiles and finishes are updated periodically to meet the demand and trends of the market. As a result, some textiles and finishes may be discontinued by Global or the manufacturer. In the event that a textile or finish is discontinued, Global will make every reasonable effort to provide an alternative product(s) of comparable function.